Policies | Privacy, Refunds & Terms

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FSSAI Certified

Licensed to prepare and serve vegetarian foods as per FSSAI guidelines.

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GST Registered

Active GST registration for billing and compliances.

We value your trust and respect your privacy. This policy explains what we collect, why we collect it, and how we safeguard it when you browse or place an order with Pink Paprikaa.

What we collect ▼

We collect your name, phone number, email address, delivery address, order preferences, and payment status (handled securely by payment gateways). We also collect your contact number to enrol you in our Loyal Paprikaa Rewards program and to share occasional updates or discount offers via call or WhatsApp. We do not store full card details or sensitive payment information.

How we use your data ▼

We use your data to process orders, improve menu and service quality, and provide customer support. With your consent, we may also use your contact information to share loyalty points, festive offers, or personalized promotions through WhatsApp or SMS.

Security & sharing ▼

All payments are processed through reputed, PCI-DSS compliant gateways. We do not sell or trade your data. Limited information may be shared only with trusted partners such as delivery, loyalty, or payment service providers — strictly to fulfil or enhance your experience.

Cookies & analytics ▼

We may use cookies to maintain your cart, remember preferences, and understand site performance. You can disable cookies in your browser settings, though some features may be limited.

Advertising cookies. With your permission we also use the Meta (Facebook) Pixel, which sets cookies that let us measure how well our ads perform and show you relevant ads on Facebook and Instagram. These load only after you choose “Accept” on our cookie banner — never before. If you decline, no advertising cookies are set.

For privacy or data-related questions, please write to ops@pinkpaprikaa.com .

Refunds & Cancellations

We prepare every order fresh. To keep things fair and efficient, please review how refunds and cancellations work at Pink Paprikaa.

Order lock-in: Once preparation begins, we cannot cancel or change the order.

Refund eligibility: wrong item delivered, missing item(s), or completely spoiled/inedible food.

Report window: Raise issues within 30 minutes of delivery/pickup with order ID, a brief note, and a clear photo if applicable.

Refund mode & timeline: Approved cases are processed within 5–7 working days back to the original method or as Pink Paprikaa credit.

Aggregator orders: For Swiggy, Zomato, etc., their platform policies apply. Please contact their support directly for refunds.

Terms & Conditions

By accessing or ordering from Pink Paprikaa, you agree to these terms. Please read them carefully.

Menu & pricing: Prices include applicable taxes and may change based on seasonality and availability.
Order acceptance: We may decline or cancel an order for unavailability, incorrect pricing, or other valid reasons (full refund if already paid).
Delivery timelines: Estimated times can vary due to traffic, weather, or peak hours.

Fair use: Don’t misuse the website or attempt fraudulent transactions.
Offers & promotions: Time-bound, non-transferable, subject to inventory/outlet availability; can be modified/withdrawn anytime.
Intellectual property: All content and brand assets belong to Paprikaa Culinary Ventures Pvt. Ltd.

Governing law & jurisdiction: India; courts at Gurgaon, Haryana.

Policies & Certificates

FSSAI Certified

GST Registered

Privacy Policy

Refunds & Cancellations

Terms & Conditions

Questions or concerns?