Transparency you can trust. Here’s everything about our registration, food safety
license, taxes, privacy, refunds and terms.
Last updated: October 17, 2025
Privacy Policy
We value your trust and respect your privacy. This policy explains what we collect,
why we collect it, and how we safeguard it when you browse or place an order with
Pink Paprikaa.
What we collect
▼
We collect your name, phone number, email address, delivery address, order
preferences, and payment status (handled securely by payment gateways). We also
collect your contact number to enrol you in our
Loyal Paprikaa Rewards program and to share occasional updates or
discount offers via call or WhatsApp. We do not store full card details or
sensitive payment information.
How we use your data
▼
We use your data to process orders, improve menu and service quality, and provide
customer support. With your consent, we may also use your contact information to
share loyalty points, festive offers, or personalized promotions through WhatsApp or
SMS.
Security & sharing
▼
All payments are processed through reputed, PCI-DSS compliant gateways. We do
not sell or trade your data. Limited information may be shared only with
trusted partners such as delivery, loyalty, or payment service providers — strictly
to fulfil or enhance your experience.
Cookies & analytics
▼
We may use cookies to maintain your cart, remember preferences, and understand site
performance. You can disable cookies in your browser settings, though some features
may be limited.
For privacy or data-related questions, please write to
ops@pinkpaprikaa.com .
Refunds & Cancellations
We prepare every order fresh. To keep things fair and efficient, please review how
refunds and cancellations work at
Pink Paprikaa.
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Order lock-in: Once preparation begins, we cannot cancel or change
the order.
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Refund eligibility: wrong item delivered, missing item(s), or
completely spoiled/inedible food.
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Report window: Raise issues within 30 minutes of
delivery/pickup with order ID, a brief note, and a clear photo if applicable.
-
Refund mode & timeline:
Approved cases are processed within
5–7 working days back to the original method or as Pink Paprikaa
credit.
-
Aggregator orders: For Swiggy, Zomato, etc., their platform
policies apply. Please contact their support directly for refunds.
Need help? Email
ops@pinkpaprikaa.com
or call
+91-90907-04001.
Terms & Conditions
By accessing or ordering from
Pink Paprikaa, you agree to these terms. Please read them carefully.
-
Menu & pricing: Prices include applicable taxes and may change
based on seasonality and availability.
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Order acceptance: We may decline or cancel an order for
unavailability, incorrect pricing, or other valid reasons (full refund if already
paid).
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Delivery timelines:
Estimated times can vary due to traffic, weather, or peak hours.
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Fair use: Don’t misuse the website or attempt fraudulent
transactions.
-
Offers & promotions:
Time-bound, non-transferable, subject to inventory/outlet availability; can be
modified/withdrawn anytime.
-
Intellectual property: All content and brand assets belong to
Paprikaa Culinary Ventures Pvt. Ltd.
Governing law & jurisdiction:
India; courts at Gurgaon, Haryana.
For clarifications, write to
ops@pinkpaprikaa.com.
